Privacy Policy

1. Introduction

koin89 ("we," "us," "our," or "the Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your data when you access or use our online betting and gaming services, including sports betting, live casino games, togel (Indonesia's traditional numbers lottery), and online slot games.

This Privacy Policy applies to all users of the koin89 platform, whether you are a registered member or a visitor browsing our website. By registering an account, depositing funds, placing a wager, or otherwise using the Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page, with the "Last Updated" date revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you do not agree with any part of this Privacy Policy, you must discontinue use of the Platform immediately.

2. Data Controller

For the purposes of data protection law, the data controller responsible for your personal information is koin89, an internationally licensed online betting operator. Our registered contact email for data protection inquiries is: [email protected].

Questions, concerns, or requests regarding your personal data should be directed to our Data Protection Officer via the contact information provided in Section 13 of this Privacy Policy.

3. Information We Collect

We collect several types of information from and about users of our Platform. The categories of personal data we collect include:

3.1 Information You Provide Directly

When you register an account, deposit funds, or contact customer support, you may provide the following information:

• Identity Data: Full legal name, date of birth, gender, government-issued ID number (Indonesian KTP, passport, or driver's license).
• Contact Data: Residential address, email address, mobile phone number.
• Financial Data: Bank account details, e-wallet account information, payment method preferences, transaction history.
• Account Credentials: Username, password, security questions and answers.
• Verification Documents: Copies of government-issued photo ID, proof of address (utility bill, bank statement), payment method verification documents.
• Communication Data: Content of messages sent via live chat, email correspondence, or support tickets.

3.2 Information Collected Automatically

When you access the Platform, we automatically collect certain technical and usage data:

• Device Data: IP address, device type, operating system, browser type and version, screen resolution, device identifiers.
• Usage Data: Pages visited, time spent on pages, clickstream data, betting history, game play records, session duration, referral source.
• Location Data: Approximate geographic location derived from your IP address (country, region, city).
• Cookies and Tracking Technologies: Data collected via cookies, web beacons, and similar tracking technologies (see Section 11 for details).

3.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions (to verify payment methods and detect fraud).
• Identity verification service providers (to confirm your identity and age during KYC checks).
• Publicly available sources (to verify information you provide or to comply with legal obligations).

4. How We Use Your Information

We use your personal information for the following purposes:

• Account Management: To create, maintain, and manage your user account; to verify your identity and age; to authenticate your login credentials.
• Transaction Processing: To process deposits, withdrawals, and financial transactions; to prevent fraud and money laundering.
• Service Delivery: To provide access to betting markets, casino games, togel draws, and slot games; to display your account balance, betting history, and transaction records.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance via live chat, email, or phone.
• Marketing and Promotions: To send you promotional offers, bonuses, newsletters, and updates about new games or features (you may opt out at any time).
• Personalization: To tailor your experience on the Platform based on your preferences, betting patterns, and game history.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, unauthorized access, money laundering, bonus abuse, and other violations of our Terms & Conditions.
• Legal Compliance: To comply with legal obligations, including anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, tax reporting, and regulatory audits.
• Analytics and Improvement: To analyze Platform usage patterns, improve user experience, develop new features, and optimize performance.
• Responsible Gaming: To monitor gambling behavior, enforce deposit limits, facilitate self-exclusion, and promote responsible gaming practices.

5. Legal Basis for Processing

We process your personal data only when we have a valid legal basis to do so. The legal bases for our data processing activities include:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions), including account creation, transaction processing, and service delivery.
• Legal Obligation: Processing is required to comply with legal or regulatory obligations, such as KYC/AML laws, tax reporting, and licensing requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, marketing, and Platform improvement, provided your rights do not override these interests.
• Consent: For certain activities, such as marketing communications or non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Category	Retention Period	Reason
Account Data	Duration of account + 5 years	Legal compliance, dispute resolution
Transaction Records	7 years from transaction date	Tax reporting, AML regulations
KYC Documents	5 years after account closure	Regulatory requirements
Marketing Consent	Until consent is withdrawn	User preference
Usage Logs	12 months	Security monitoring, analytics

After the applicable retention period expires, we will securely delete or anonymize your personal data in accordance with industry best practices.

7. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with trusted third parties in the following circumstances:

7.1 Service Providers

We engage third-party service providers to perform functions on our behalf, including:

• Payment processors and financial institutions (for deposit and withdrawal processing)
• Identity verification providers (for KYC checks)
• Cloud hosting and data storage providers
• Customer support software vendors
• Marketing and email service providers
• Fraud detection and security monitoring services

These service providers have access to your personal information only to the extent necessary to perform their services and are contractually obligated to protect your data and use it solely for the purposes we specify.

7.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement, regulatory bodies, tax authorities, or other government agencies when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, or subpoena
• Enforce our Terms & Conditions or other agreements
• Protect the rights, property, or safety of koin89, our users, or the public
• Prevent or investigate fraud, money laundering, or other illegal activity

7.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to a successor entity. We will notify you via email or a prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

8. Data Security

koin89 implements industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology.
• Secure Data Storage: Personal data is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
• Access Controls: Only authorized personnel with a legitimate business need have access to your personal data, and all access is logged and monitored.
• Two-Factor Authentication: Optional 2FA is available to add an extra layer of security to your account.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.

While we take reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request deletion of your personal data, subject to legal retention requirements.
• Right to Restriction: You have the right to request that we restrict processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and to transmit it to another controller.
• Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.

10. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside Indonesia where our service providers or data centers are located. These countries may have data protection laws that differ from those of Indonesia.

When we transfer your data internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Cookies and Tracking Technologies

koin89 uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze usage patterns.

Types of Cookies We Use:

• Essential Cookies: Required for the Platform to function properly (e.g., authentication, session management). These cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use the Platform to help us improve performance and user experience.
• Functionality Cookies: Remember your preferences and settings (e.g., language, currency).
• Advertising Cookies: Track your browsing activity to deliver personalized marketing content (subject to your consent).

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the Platform.

12. Third-Party Links

The koin89 platform may contain links to third-party websites, such as payment processors or social media platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 via the koin89 platform
• Data Protection Officer: For privacy-specific inquiries, address correspondence to "Data Protection Officer" in your communication

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The "Last Updated" date at the top of this page indicates when the Privacy Policy was most recently revised.

We encourage you to review this Privacy Policy periodically. Continued use of the Platform following any changes constitutes your acceptance of the revised Privacy Policy.

Acknowledgment: By using the koin89 platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.